Article ID: 158338
Article Last Modified on 1/19/2007
APPLIES TO
- Microsoft DreamWorks Interactive Goosebumps Escape from Horrorland
- Microsoft DreamWorks Interactive The Neverhood
This article was previously published under Q158338
SYMPTOMS
After you run the Setup and the DirectX 3.0 setup for one of the programs
listed at the top of this article, you may experience some of the following
behaviors.
NOTE: These symptoms can occur if the updated video driver is not
compatible with your computer hardware.
- Your computer may stop responding (hang) during the reboot, or it may
reboot into Safe Mode.
-or-
- When you restart the computer, Windows starts in 16-color VGA mode.
-or-
- When you restart the computer, the Windows logo appears and then
the screen goes blank.
-or-
- After the computer reboots, you have strange horizontal lines running
across your display. The system is locked up and does not respond to
your keyboard or mouse.
CAUSE
This can occur if:
- Your video card driver is not DirectX compatible.
-or-
- Your video resolution was set to 1024x768 High Color (16 bit)
before you ran Setup.
RESOLUTION
Reinstall the original display drivers from the Display icon in the
Control Panel. The computer should reboot normally.
NOTE: You may have to start the computer in Safe Mode to reinstall the
drivers.
Obtain an updated, DirectX-compatible version of your video card driver
from your video card manufacturer.
Additional query words: dreamworks goosebumps dwi setup hang black screen video neverhood direct x direct-x dream works
Keywords: kbdisplay kbfaq kbinterop kbprb KB158338