WD: HP Deskjet 660/680/690 Drivers Cause Resource Loss
Article ID: 158217
Article Last Modified on 1/19/2007
APPLIES TO
- Microsoft Word 97 Standard Edition
- Microsoft Word 95 Standard Edition
- Microsoft Word 95a
- Microsoft Windows 95
This article was previously published under Q158217
SYMPTOMS
A loss of system resources occurs when using the HP Deskjet 660/680/690
printer drivers with Word.
WORKAROUND
Use version 8.0 of the Hewlett Packard Deskjet 660/680/690 printer
drivers.
Hewlett-Packard's Driver Distribution Center provides HP drivers for
several popular software packages. You can order drivers by calling
303-339-7009, Monday through Saturday, 24 hours a day.
Fax: 303-330-7655.
Hewlett Packard also has an Internet site available for downloading
printer drivers at:
http://www.hp.com
HP Deskjet 660/680/690 printers are manufactured by Hewlett Packard, a
vendor independent of Microsoft; we make no warranty, implied or
otherwise, regarding this product's performance or reliability.
STATUS
Microsoft is researching this problem and will post new information here
in the Microsoft Knowledge Base as it becomes available.
MORE INFORMATION
When the Hewlett Packard Deskjet 660/680/690 printer drivers version
9.01 is installed and used with the product versions listed above, a
loss of system resources occurs. The loss of resources is obvious if
you start and quit Word for Windows repeatedly in the same session of
Microsoft Windows 95.
The loss of system resources does not occur with version 8.0 of the
Hewlett Packard Deskjet 660/680/690 printer drivers.
Additional query words: 7.0 97 8.0 word7 word95 word8 word97 hp dj dj660 dj680 dj690
Keywords: KB158217