Err Msg: Error Messages Occur When You Attempt to Use Modem

RESOLUTION

• Verify that the resources the modem is configured to use match the resource settings for the serial port that the modem is configured to use in Device Manager. For information about how to determine which resources the modem is configured to use, consult the documentation included with the modem, or contact the modem's manufacturer. To determine the resource settings for the serial port that the modem is configured to use, follow these steps:
  
  
  1. In Control Panel, double-click System.
  2. Click the Device Manager tab, and then double-click the Ports (COM & LPT) branch to expand it.
  3. Click the serial (communications) port the modem is configured to use, click Properties, and then click the Resources tab.
  To determine which serial port the modem is configured to use, click the modem in Device Manager, click Properties, and then click the Modem tab.
  
  If the resources that the modem is configured to use do not match the resource settings for the serial port, physically configure the modem to use different resources or modify the resource settings for the serial port in Device Manager. For information about how to configure the modem, consult the documentation included with the modem, or contact the modem's manufacturer.
  
  If you are unable to resolve the problem by physically configuring the modem to use different resources or by modifying the resource settings for the serial port in Device Manager, refer to the following article in the Microsoft Knowledge Base:

  152064 How to Install an Internal Modem in Windows 95

• Verify that the Unimodem.vxd file in the Windows\System folder is not absent or damaged. To do so, rename the file (if it exists), and then extract a new copy of the file from your original Windows disks or CD-ROM. The Unimodem.vxd file is located in the Win95_03.cab cabinet file on the Windows 95 CD-ROM or disk 3 and the Win_20.cab cabinet file in Windows Millennium (Me).
  
  For information about using the Extract tool, type extract at a command prompt, or refer to the following article in the Microsoft Knowledge Base:

  129605 How to Extract Original Compressed Windows Files

  NOTE: In Windows Me, you must extract files in Safe Mode.
• Quit any running communication programs. To verify there are no communication programs running on the computer, follow these steps:
  1. Press CTRL+ALT+DELETE to open the Close Program dialog box.
  2. Close all communication programs. To close a program, click the program, and then click End Task.
  3. Repeat steps one and two until all unnecessary programs have been closed.
• Disable the modem in Device Manager, and then re-enable the modem. To do so:
  1. Click Start, point to Settings, click Control Panel, and then double-click System.
  2. On the System Properties dialog box, click the Device Manager tab.
  3. Under the Device Manager tab, double-click Modem.
  4. Click the appropriate modem, and then click Properties.
  5. On the General tab, click Disable in this hardware profile.
  6. Close all windows, and then restart your computer.
  7. After your computer restarts, repeat steps one thru five.
  8. On the Modem Properties dialog box, click the General tab.
  9. Click Enable Device, and then click OK.
  10. Click Start, point to Settings, click Control Panel, and then double-click Modems.
  11. On the Modems Properties dialog box, click the Diagnostics tab.
  12. On the Diagnostics tab, click the appropriate com port, and then click More Information, and the modem information now displays.