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Setup Runs Slowly; Virus Extension Loaded

Article ID: 158090

Article Last Modified on 1/19/2007

APPLIES TO

This article was previously published under Q158090

SYMPTOMS

When you install Microsoft Encarta 97, installation takes a very long time to complete, or it does not complete.

CAUSE

A virus protection program may be running while you are trying to install Encarta.

RESOLUTION

Turn off the virus protection program until you finish the installation.

To turn off virus protection, use the Extension Manager. You can also use a similar program that allows you to selectively disable extensions and control panels.

MORE INFORMATION

Virus detection programs may report errors when you try to install software because they are loaded into memory and they monitor any changes to the system. Sometimes the actions of a setup application make the virus detection program think the setup application is a virus. For example, this can occur when the installation software adds items to the System Folder, or changes preferences.

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Keywords: kbfaq kbprb KB158090


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