XCLN: Unable to Download the Offline Address Book
Article ID: 158011
Article Last Modified on 10/28/2006
APPLIES TO
- Microsoft Exchange Client 5.5
- Microsoft Exchange for Windows 95 4.0
- Microsoft Exchange Client 4.0
This article was previously published under Q158011
SUMMARY
On the Tools menu, when you click Synchronize and click Download Address
Book, the following error message may appear:
An error occurred while connecting to the Microsoft Exchange Server.
This is followed by a second error message:
Unable to download the offline Address Book.
This can occur if the profile contains only the Microsoft Mail for PC
Networks transport.
MORE INFORMATION
The expected behavior is that this option will be grayed out when the
Microsoft Exchange transport is not present. Microsoft Mail for PC Networks
has its own Download Address Book function.
STATUS
Microsoft has confirmed this to be a problem in the Microsoft Exchange
clients listed at the beginning of this article. We are researching this
problem and will post new information here in the Microsoft Knowledge Base
as it becomes available.
Additional query words: list
Keywords: kbusage KB158011