SMS: Windows Clients Exit to MS-DOS During Use of Help Desk
Article ID: 157837
Article Last Modified on 10/27/2006
APPLIES TO
- Microsoft Systems Management Server 1.2 Standard Edition
This article was previously published under Q157837
SYMPTOMS
When performing Microsoft Systems Management Server (SMS) help desk
functions to a remote Windows client, a change of help desk function (such
as Remote Control to Remote Execute) can cause the client to exit to MS-DOS
without warning. An EMM386 error can sometimes precede the exit. If this is
a Windows 95 Client, the client may hang or experience an OE Exception
Error.
CAUSE
The cause of the problem is specific to the following circumstances:
- A slow link, such as RAS, exists between the SMS Administrator site and the client being managed. The lower the speed, the more likely the problem is to occur.
- The protocol used for help desk communication is NETBT (NetBIOS over
TCP/IP).
STATUS
Microsoft has confirmed this to be a problem in Microsoft Systems
Management Server version 1.2. This problem has been corrected in the
latest U.S. Service Pack for Microsoft Systems Management Server version
1.2. For information on obtaining the Service Pack, query on the following
word in the Microsoft Knowledge Base:
Additional query words: prodsms WFW RAS diagnostics transfer workgroups
Keywords: kbbug kbnetwork kbremoteprog kbtshoot KB157837