SMS: Grey Viewer When Remote Controlling from a Computer with French Regional Settings
Article ID: 157830
Article Last Modified on 6/14/2005
APPLIES TO
- Microsoft Systems Management Server 1.2 Service Pack 2
This article was previously published under Q157830
SYMPTOMS
The Quick Windows Viewer appears "empty" and the background color is
grey when attempting to remotely control a Windows NT 4.0 Client from
a Windows NT 4.0 Systems Management Server 1.2 Service Pack 2 Server
when the Regional Settings of one machine are set to US and the other
one are set to Regional Settings FR (Frantais - standard). If you try
to resize the Quick Windows Viewer, it automatically resizes as a
"small" window.
WORKAROUND
To work around this problem, obtain the hotfix mentioned below.
STATUS
Microsoft has confirmed this to be a problem in Systems Management Server
version 1.2 Service Pack 2. This problem was corrected in the latest Microsoft
Systems Management Server 1.2 U.S. Service Pack. For information on obtaining
the service pack, query on the following word in the Microsoft Knowledge Base
(without the spaces):
Additional query words: prodsms helpdesk rc grey Francais
Keywords: kbbug kbenv kbfix kbremoteprog kbtshoot KB157830