Knowledge Base

PI: Custom Scan Feature Requires 32-Bit Epson Driver

Article ID: 157794

Article Last Modified on 3/25/2001

APPLIES TO

This article was previously published under Q157794

SYMPTOMS

If you use an Epson ActionScanner II scanner, you may not be able to use the Picture It! Custom Scan feature.

CAUSE

This happens when you use the 16-bit Epson driver.

RESOLUTION

If you have a recent model Epson scanner, you'll see both 16-bit and 32-bit drivers listed in the Scan Picture task pane. Be sure to choose the 32-bit driver - look for "EPSON Scanners (32 bit)." If your scanner doesn't have a 32-bit driver, you will see only the 16-bit driver - "EPSON Scanners (16 bit)" - listed in the Scan Picture task pane.

To use Custom Scan, download the latest 32-bit drivers by contacting Epson at http://www.epson.com.

Additional query words: twain scanner scan

Keywords: KB157794


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