Knowledge Base

WD97: Conversion Wizard Quits If Convert8.dll Is Missing

Article ID: 157777

Article Last Modified on 1/19/2007

APPLIES TO

This article was previously published under Q157777

SYMPTOMS

When you click the Browse button to select a folder while running the Conversion Wizard, the Conversion Wizard abruptly closes.

CAUSE

The Convert8.dll file is missing. This file is typically installed in the \Program Files\Microsoft Office\Office folder.

WORKAROUND

To work around this problem, choose one of the following methods:

Method 1

Locate and copy the Convert8.dll file into the \Program Files\Microsoft Office\Office folder.

Method 2

Rerun Word 97 (or Office 97) Setup in maintenance mode and click Reinstall.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: 8.0 word8 word97 convert8.wiz dissapear disappear

Keywords: kbbug kbconversion KB157777


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