Knowledge Base

SMS: Remote Control Agent Fails on NetWare VLM TR Clients

Article ID: 157680

Article Last Modified on 10/27/2006

Microsoft Systems Management Server 1.2 Standard Edition
Microsoft Windows 3.11 Standard Edition

This article was previously published under Q157680

SYMPTOMS

When the Systems Management Server client Remote Control Agent (Wuser16.exe) is started on a Windows 3.11 machine, failures occur such as unexpected restarting, exiting to an MS-DOS prompt, or an EMM386 exception error number 6. These problems occur if the clients are loaded with a combination of Novell NetWare's VLM client software and a Token Ring network adapter.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Systems Management Server version 1.2. This problem has been corrected in the latest U.S. Service Pack for Microsoft Systems Management Server version 1.2. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: prodsms boot shutdown

Keywords: kbnetwork kbremoteprog kbtshoot KB157680