Microsoft Knowledge Base

• Softimage 3D for Windows NT, version 3.51

SYMPTOMS

If Softimage 3D seems to be hanging, use Alt+Tab to access the license manager and verify the error message.

The following error message appears:

"Invalid License Key (inconsistent license key); WinSock error code"

CAUSE

Possible Cause 1

   The dongle number in the license file is wrong.

Possible Cause 2

   The license has an error in it (for example, a line has an unwarranted
   return in the middle of it).

Possible Cause 3

   The computer name contains illegal characters (for example, underscores,
   dashes, spaces, periods).

RESOLUTION

Solution For Cause 1

   Verify that the number in the License.dat file matches the 8-digit
   hex-number on the dongle, for example, B2851nnn.

Solution For Cause 2

   Verify the License.dat file is correct and from Main>Control
   Panel>Services stop and then restart the flexlm license server.

Solution For Cause 3

   Rename the computer by eliminating the illegal characters, and changing
   the TCP/IP>DNS entry and the License.dat entry. From the Control
   Panel>Services, stop and then restart the flexlm license server.

REFERENCES

FLEXlm End User Manual

If you have any questions about the information in this article, contact support@softimage.com by e-mail.