Microsoft Knowledge Base

• Softimage 3D for Windows NT, version 3.51

SYMPTOMS

If Softimage 3D seems to be hanging, use Alt+Tab to access the license manager and verify the error message.

The following error message appears:

"Cannot connect to license server; WinSock error code"

CAUSE

Possible Cause 1

   Your computer name, the name in the license file, and the name in your
   Network>TCP/IP>DNS entry are not the same, or the case in one of the
   entries is wrong.

Possible Cause 2

   You don't have TCP/IP installed.

Possible Cause 3

   The dongle isn't attached.

Possible Cause 4

   Your FLEXlm license server is not started in Control Panel>Services.

RESOLUTION

Solution For Cause 1

   In Control Panel > Network, verify that the Computer Name is the same as
   the DNS Host Name that is located in the Network Settings dialog box.
   Double-click the TCP/IP protocol from the Installed Network Software
   list, and then click DNS from the Configuration dialog box. In the DNS
   Configuration dialog box that appears, compare the Host Name with the
   Computer Name, and with the Server Name shown in your license file.

Solution For Cause 2

   Install TCP/IP from the Windows NT 3.51 software disk. If you need
   assistance, call Microsoft Product Support Services.

Solution For Cause 3

   Plug the dongle into the printer port.

Solution For Cause 4

   From Control Panel>Services start your FLEXlm license server.

   If you reboot your computer, the license server may look started, but
   you still get the above error message. However, if you stop the license
   server and then try to restart it, you will not be successful until
   other problems are resolved (contact Customer Support).

REFERENCES

FLEXlm End User Manual

If you have any questions about the information in this article, contact support@softimage.com by e-mail.