Article ID: 157296
Article Last Modified on 1/19/2007
APPLIES TO
- Microsoft Office 97 Standard Edition
- Microsoft Word 97 Standard Edition
- Microsoft Excel 97 Standard Edition
This article was previously published under Q157296
SYMPTOMS
When you attempt to insert a tagged image file format (TIFF) image in a
document you created in the products listed at the beginning of this
article, the following error message appears
An error occurred while importing the file <File name>.
where <File name> is the name of the document.
In addition, if you attempt to open the image in Microsoft Photo Editor,
the following message appears:
Can't open file.
CAUSE
This problem occurs when the TIFF image contains a grayscale image and two
extra samples, called alpha channels. The Microsoft TIFF import filter
reads only the greyscale image; it does not read multiple alpha channels.
WORKAROUND
To work around this problem, use either of the following methods.
Method 1. Open the TIFF image in the program in which it was created.
Either delete the extra channels or "split" the image into
three separate channels, and then resave the file as a TIFF
image.
Method 2. If you do not have the program in which the image was created,
but you have another graphics program, open the image in that
program, and then save the image in one of the graphics formats
supported by the products listed at the beginning of this
article.
STATUS
Microsoft has confirmed this to be a problem in Microsoft Word 97 for
Windows. We are researching this problem and will post new information here
in the Microsoft Knowledge Base as it becomes available.
Additional query words: 8.00 word8 word97 XL97 PPT97
Keywords: KB157296