Knowledge Base

Changing Video Card Produces Error Message

Article ID: 157251

Article Last Modified on 11/1/2006

APPLIES TO

Microsoft Windows NT Server 4.0 Standard Edition
Microsoft Windows NT Workstation 4.0 Developer Edition

This article was previously published under Q157251

SYMPTOMS

After you replace the video card in your computer with a different one, you may receive the following error message:

At least one service or driver failed during system startup. Use Event Viewer to examine the event log for details.

When you click OK to clear the message, you receive the following message:

   A new graphics driver has been installed. The default display
   resolution from the driver has been temporarily used by the system.
   Please use the Display option in the Windows NT Control Panel to select
   your preferred display resolution.

CAUSE

You receive these messages if you installed a new video card before you installed the proper driver for the card, or if you installed an incorrect driver for the video card.

RESOLUTION

To resolve this issue, follow these steps:

In Control Panel, double-click Display.
On the Settings tab, click Display Type.
Click Detect, and then click Yes when you are prompted to proceed.
When you are prompted to restart the computer, do so.
When Windows NT restarts, it reports which video card was detected. Click OK.
In Control Panel, double-click Display.
On the Settings tab, click the Desktop Area (resolution) and Color Palette settings you want to use.
Click OK.
If you are prompted to restart the computer, do so.

MORE INFORMATION

The following steps outline the recommended procedure for replacing a video card:

Install the driver for the new card while the original card is still in the computer.
Click the Start button, click Shut Down, click Shut Down The Computer, click Yes, and then turn the computer off.
Replace the video card.
Turn on the computer.

Additional query words: prodnt display adapter

Keywords: kbdisplay kbhardware KB157251