XCLN: Saving an Encrypted Message to the IS Can Delete Content
Article ID: 157016
Article Last Modified on 10/28/2006
APPLIES TO
- Microsoft Exchange Client 5.5
- Microsoft Exchange Client 4.0
This article was previously published under Q157016
SYMPTOMS
If you save an encrypted message to the Microsoft Exchange Information
Store (IS) twice, while the message is still open in the Microsoft Exchange
client, the text in the body of the message might be deleted.
CAUSE
When you save an open, encrypted message to the IS, the body of the message
is encrypted and then deleted. This change will not be reflected in the
open message. If you perform another save while the message is still open,
the now empty body of the message will be encrypted and re-written to the
IS, causing the original message content to be deleted.
WORKAROUND
After you save an encrypted message, close the message window before saving
it again.
STATUS
Microsoft has confirmed this to be a problem in the Microsoft Exchange
clients, version 4.0, listed at the beginning of this article. This problem
was corrected in Microsoft Exchange Server 4.0 U.S. Service Pack 4. For
information on obtaining the service pack, query on the following word in
the Microsoft Knowledge Base:
Additional query words: Outlook
Keywords: kbusage KB157016