KB156730 - XFOR: CSI Type Addresses Show Up in Exchange GAL

Article ID: 156730

Article Last Modified on 10/28/2006

Microsoft Exchange Server 5.5 Standard Edition
Microsoft Exchange Server 4.0 Standard Edition

This article was previously published under Q156730

SYMPTOMS

Custom recipients coming into Microsoft Exchange Server from an FFAPI postoffice are listed in the Microsoft Exchange Server global address list (GAL) as CSI type.

CAUSE

When Microsoft Exchange Server is a directory synchronization (dir-sync) requester, and an FFAPI postoffice is participating in dir-sync, it is possible for the FFAPI user list to populate the Microsoft Exchange Server GAL with custom recipients of the MS address type after the first dir-sync cycle. However, subsequent cycles of dir-sync that include an Add record of an FFAPI user produce a custom recipient with a CSI user type.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 4.0. This problem was corrected in the latest Microsoft Exchange Service Pack. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

MORE INFORMATION

To verify what type of address type a custom recipient has:

Double-click the custom recipient in the Microsoft Exchange Server GAL.
On the General tab, review the information associated with the E-mail button (lower left corner of the window). For example, an FFAPI address that has dirsync'd into Microsoft Exchange Server with a CSI address shows CSI:NET/PO/USER in the e-mail field.

To find out whether FFAPI addresses are actually dirsync'ing from Microsoft Mail into Microsoft Exchange Server with a CSI type address:

Carry out Listq against the Msttrans.glb file on the Microsoft Mail dir- sync server. For more information, see the following Microsoft Knowledge Base article:
96060 PC DirSync: Directory Synchronization (Dir-Sync)
Review the transactions from the FFAPI postoffice. The FFAPI postoffice users will have CSI: in front of their 10/10/10 address.

In addition to the custom recipient's having a CSI type address, the alias of this custom recipient will have an invalid value. For example, on the General tab, the Alias field (upper right corner of the window) will show CSINET/PO/USER instead of a 10-character value. This value will be propagated to the e-mail proxies associated with this user. On the user properties, open the E-mail Addresses tab and review the MS, SMTP, and X400 addresses. They will have invalid entries:

   MSffapinet/ffapipo/CSIFFAPINE
   SMTP   CSIFFAPINET/FFAPIPO/ ALIAS @site.org.com
   X400     c=us;p=org;o=site;S= CSI:FFAPINET/FFAPIPO/ALIAS;

Because of this, mail sent from Microsoft Exchange Server to the FFAPI users' custom recipients that were created after the first cycle of dir- sync are not routed to the Microsoft Mail environment. Also, any routing from the IMC or an X.400 connector will not be resolved correctly.

Keywords: kbnetwork KB156730