Microsoft Knowledge Base

• The Microsoft Network versions 1.2, 1.3, 2.0

SYMPTOMS

When you attempt to connect to MSN, The Microsoft Network, using the Internet and MSN service type, you may receive the following error message:

   - Remote Server Disconnect

CAUSE

This message may appear for these reasons:

• The TCP/IP protocol bound to the Dial-Up adapter has been damaged. (This most likely applies if you have connected successfully in the past.)
• Some of the necessary components for the Internet connection are not installed, have been damaged, or have not been fully configured. The required components are MSN version 1.2 or 1.3 and Microsoft Internet Explorer version 2.0 or 3.0.

RESOLUTION

Damaged TCP/IP Protocol

To correct a damaged TCP/IP protocol, remove the Dial-Up adapter, and then use the Internet Setup Wizard (Internet Explorer 2.0) or Get On the Internet (Internet Explorer 3.0) to configure your system again.

To remove the Dial-Up adapter, follow these steps:

1. In Control Panel, double-click Network.

2. Click TCP/IP->Dial-Up Adapter.

3. Click Remove.

4. Click OK or Close until you return to Control Panel.

For additional information about configuring TCP/IP, see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q172552 
   TITLE     : How to Configure TCP/IP for The Microsoft Network

Damaged or Missing Components (Classic MSN)

To check the version of MSN, use the right mouse button to click the MSN icon on the desktop, and then click Properties on the menu that appears. If MSN 1.2 is installed, the number is 4.2.5799 or 4.2.5800. If MSN 1.3 is installed, the number is 4.3.5899.

If neither version number appears, install MSN 1.2 with the following steps:

1. Double-click the MSN icon.

2. Click Settings.

3. Click Access Numbers.

4. In the Service Type box, click The Microsoft Network.

5. Click Change to select your primary and backup numbers. Click OK.

6. Connect to MSN. Download MSN version 1.2 when you are prompted to do so.

1. In Control Panel, double-click Add/Remove Programs.

2. On the Install/Uninstall tab, check whether Internet Explorer version 2.0 or 3.0 appears in the list of installed programs.

1. Connect to MSN (using the MSN Only service type) and then download a version of Internet Explorer.

2. Use the Internet Setup Wizard (Internet Explorer 2.0) or Get On the Internet (Internet Explorer 3.0) to configure your system again. To do so, click the Start button, point to Programs, point to Accessories, point to Internet Tools, and then click Internet Setup Wizard or Get On The Internet. Follow the instructions on the screen.

Damaged or Missing Components (MSN 2.0)

To uninstall and reinstall the MSN 2.0 components, follow these steps:

1. Insert the MSN 2.0 CD-ROM.

2. If the Welcome To MSN screen appears, close it.

3. Click Start, point to Find, and then click Files Or Folders.

4. In the Named box, type "uninst.exe" (without quotation marks).

5. In the Look In box, click the CD-ROM drive, and then click Find Now.

6. Double-click the Uninst.exe file to run it.

7. When the Uninst.exe program is finished, restart the computer.

8. Reinsert the MSN 2.0 CD-ROM, and then reinstall MSN.

MORE INFORMATION

Make sure the version of Internet Explorer shown in the Add/Remove Programs tool corresponds to the wizard version in Internet Tools. If Internet Explorer version 2.0 is installed, the wizard is named Internet Setup Wizard. If Internet Explorer version 3.0 is installed, the wizard is named Get On The Internet. If these do not correspond, Internet Explorer has not been properly installed. Reinstall Internet Explorer.