Article ID: 156607
Article Last Modified on 11/1/2006
APPLIES TO
- Microsoft Windows NT Workstation 3.5
- Microsoft Windows NT Workstation 3.51
- Microsoft Windows NT Workstation 4.0 Developer Edition
- Microsoft Windows NT Server 3.5
- Microsoft Windows NT Server 3.51
- Microsoft Windows NT Server 4.0 Standard Edition
This article was previously published under Q156607
SYMPTOMS
Hewlett-Packard systems using the OEM MATROX Ultima Plus video card may
stop responding intermittently when running 16-bit applications under
Windows NT. The following error occurs at random times:
An error has occurred in your application
After this error occurs, the system may stop responding, requiring you to
restart Windows NT.
CAUSE
This problem may be caused by the Hewlett-Packard OEM version of the MATROX
Ultima Plus Video card with the following DAC Type:
NOTE: The Hewlett-Packard OEM version of the MATROX Ultima Plus Video card
with DAC Type TI TVP3026 does not experience this problem.
Perform the following steps to view the DAC Type:
- Click the Start button, point to Settings, click Control Panel, and then
double-click Display.
- Click the Settings tab, and then click Display Type.
RESOLUTION
To resolve this problem, use one of the following workarounds:
- Contact MATROX Technical Support for an updated Mgs.sys device driver
for Windows NT 3.51. However, all video device drivers were re-written
to run in kernel-mode under Windows NT 4.0 and there are no updated
drivers available from MATROX to correct this problem for Windows NT 4.0
at this time.
-or-
- Replace the video card with another type or manufacturer.
For further information, please see the following article in the Microsoft
Knowledge Base:
ARTICLE-ID: 137476
TITLE : NTVDM Error with MATROX Video Card
STATUS
Microsoft has confirmed this to be a problem in Windows NT version 4.0. We
are researching this problem and will post new information here in the
Microsoft Knowledge Base as it becomes available.
MORE INFORMATION
The MATROX Ultima plus video cards are manufactured by MATROX, a vendor
independent of Microsoft; we make no warranty, implied or otherwise,
regarding this product's performance or reliability.
Keywords: kb3rdparty kbbug KB156607