Knowledge Base

Cannot Cancel Print Job on Windows NT 3.51 Shared Printer

Article ID: 156578

Article Last Modified on 11/1/2006

Microsoft Windows NT Server 4.0 Standard Edition
Microsoft Windows NT Workstation 4.0 Developer Edition

This article was previously published under Q156578

SYMPTOMS

When you are printing from a Windows NT 4.0-based computer to a shared printer connected to a Windows NT 3.51-based computer, you may receive the following error message in the status bar if you try to cancel a print job in the Print Queue window:

Error processing command

When this occurs, the print job is not deleted.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 4.0. This problem was corrected in the latest Windows NT 4.0 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: prodnt sp2 delete remotely administer remote administration manage queue manage documents spoolss remote manage

Keywords: kbnetwork kbprint KB156578