Upgrading WinNT 3.51 to 4.0 w/ NCR/Symbios Logic Controller
Article ID: 156553
Article Last Modified on 11/1/2006
APPLIES TO
- Microsoft Windows NT Workstation 4.0 Developer Edition
- Microsoft Windows NT Server 4.0 Standard Edition
This article was previously published under Q156553
SYMPTOMS
When you upgrade from Windows NT version 3.51 to Windows NT version 4.0
with a NCR C810 SCSI controller, you may receive the following error
message:
STOP 0X0000001E KMODE_EXCEPTION_NOT_HANDLED
CAUSE
The Windows NT 4.0 upgrade installs the Symc810.sys driver in place of
Symbios Logic's Windows NT 3.51 Symc8xx.sys driver. The Windows NT 3.51
version of the driver is not removed during the upgrade, which causes a
conflict with the new driver. This conflict does not occur if you install
Windows NT 4.0 directly without upgrading.
RESOLUTION
Prior to upgrading, use the Windows NT Setup program to remove the Symbios
Logic PCI (53c8XX) SCSI adapter driver and add the NCR PCI (53c810) adapter
driver included with the Microsoft Windows NT 3.51 compact disc. This
process installs the Microsoft Ncrc810.sys driver. Then perform the Windows
NT 4.0 upgrade as normal.
Some systems will not function with the Ncrc810.sys driver. Owners of those
systems that can't use the Microsoft provided Ncrc810.sys driver, or users
that have upgraded Windows NT with the Symcxx.sys driver in place, should
contact Symbios Logic for technical support. Symbios Logic's technical
support can be reached at (719) 533-7230.
MORE INFORMATION
The third-party products discussed here are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise,
regarding these products' performance or reliability.
Additional query words: prodnt install Symbios NCR
Keywords: kb3rdparty kbsetup KB156553