Knowledge Base

SMS: "Please Insert Diskette" Message on Clients Running Win95

Article ID: 156184

Article Last Modified on 10/27/2006

Microsoft Systems Management Server 1.1 Standard Edition
Microsoft Systems Management Server 1.2 Standard Edition

This article was previously published under Q156184

SYMPTOMS

When a Windows 95 Systems Management Server client is being inventoried, you may see a blue screen with the following message:

Please insert diskette in drive B

In some cases, the message will refer to drive A.

CAUSE

This problem is caused by having EliaShim's ViruSafe 95 installed on the client. When this product is installed, it loads a device driver called Vs.386 that conflicts with the Pathworks check made by Invdos.exe.

WORKAROUND

To work around this problem, either remove ViruSafe 95 or create a text file named Smssafe.tmp that contains the following line:

   pathworks=crashed

Place this file in the Ms\Sms\Data directory of the computer running Windows 95 that is experiencing this problem. This file will cause the client's Sms.ini file to be updated so that Systems Management Server inventory will skip the Pathworks check on that client.

Additional query words: prodsms error

Keywords: kb3rdparty kbinterop kbinventory kbnetwork KB156184