Article ID: 155959
Article Last Modified on 1/19/2007
APPLIES TO
- Microsoft Word 97 Standard Edition
This article was previously published under Q155959
SYMPTOMS
When you use Envelopes and Labels on the Tools menu, the Envelopes tab may
show an incorrect envelope feed method.
CAUSE
This problem has been reported to occur with the following Hewlett-Packard
(HP) DeskJet printer drivers: 500, 550c, 510, 560, 660c, 672c, 692c, 693c,
820cse, 855, 870csi, and 1200c.
WORKAROUND
Manually select the proper orientation for the envelope feed method. To do
this, follow these steps:
- On the Tools menu, click Envelopes and Labels.
- Select the Envelopes tab, and click Options.
- Select the Printing Options tab.
- Select the proper feed method for the DeskJet printer you have, and
click OK.
It may be necessary to change the clockwise rotation to on or off, depending
on the printer and printer driver version you are using.
Make sure you have the most current version of the printer driver
installed.
Additional query words: position angle upsidedown wrong direction hp hpdj dj500 dj550c dj510 dj560 dj1200c
Keywords: kb3rdparty kbprb kbprint kbualink97 KB155959