XFOR: Error 2186: Service is not Responding to Control Function
Article ID: 155814
Article Last Modified on 10/28/2006
APPLIES TO
- Microsoft Exchange Server 4.0 Standard Edition
- Microsoft Exchange Server 5.0 Standard Edition
- Microsoft Exchange Server 5.5 Standard Edition
This article was previously published under Q155814
SYMPTOMS
The Microsoft Exchange Server version 4.0 Internet Mail Connector (IMC)
service and the Microsoft Exchange Server version 5.0 Internet Mail Service
(IMS) does not start automatically and the following event is logged in the
Windows NT Server Event Viewer System log:
Event ID:7000
Source: Service Control Manager
Category: <none>
Description:. The Microsoft Exchange Internet Mail Connector service
failed to start due to the following error: The service did not respond
to the start or control request in a timely fashion.
The following event is logged in the Application log:
Event ID 4086
Source MSExchange IMC
Category: Initialization/Termination
Description: Unable to start the service because the configuration could
not be loaded from the Microsoft Exchange directory or Windows NT
Registry.
If you try to start the service manually, a message window will pop up
stating:
Error 2186: The service is not responding to the control function.
CAUSE
The IMC or the IMS has been set to log on as a system account or use the
LocalSystem account.
RESOLUTION
- Using the Services tool in Control Panel, select the Microsoft Exchange
Internet Mail service and click Startup.
- Under Log On As, select This Account. Select the name of the Microsoft
Exchange System Account or an account that has service account administrator
rights on the Organization, Site, and Configuration containers.
Additional query words: IMC IMS
Keywords: kbprb kbusage KB155814