PUB: Invalid Page Fault in Icm32.dll When Starting Publisher
Article ID: 155786
Article Last Modified on 10/8/2003
APPLIES TO
- Microsoft Publisher 97 Standard Edition, when used with:
This article was previously published under Q155786
SYMPTOMS
When you start Publisher you may receive the following error message:
This program has performed an illegal operation and will be
shut down. If the problem persists, please contact the application
vendor.
If you click Details, you see the following message:
Mspub.exe caused and invalid page fault in Icm32.dll at <address>
This problem can occur if you installed a printer driver for a
Hewlett-Packard (HP) color DeskJet.
RESOLUTION
To resolve this problem, do the following:
- Click the Start Button, click Settings, then click Printers.
- Click the icon for your color DeskJet printer.
- Press the Delete key on your keyboard. Click Yes if you see this
message:
Some files were used only for this printer and are no
longer needed. Would you like to delete these files now?
- Search for all the files in your C:\Windows\System folder that
begin with the letters "hp". Delete these files.
- Start Publisher to verify that it works correctly now.
- Reinstall your HP DeskJet driver.
STATUS
Microsoft is researching this problem and will post new information
here in the Microsoft Knowledge Base as it becomes available.
Additional query words: w_mspub mspub pub95 pub3 500c 550c 540c 560c 600c 660c 820c 850c 855c GPF fail crash
Keywords: kberrmsg kbprb kbusage KB155786