Microsoft Knowledge Base

• The Microsoft Network versions 1.2, 1.3, 2.0, 2.5

SYMPTOMS

After you install and then remove Planet Internet, you may receive the following error message when you attempt to connect to MSN, The Microsoft Network, or another Internet service provider using Dial-Up Networking:

   Cannot read Media.ini

CAUSE

Removing Planet Internet may delete a registry key that is necessary to connect to MSN.

RESOLUTION

To replace the necessary registry key, remove and reinstall Dial-Up Networking using these steps:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Add/Remove Programs.

3. On the Windows Setup tab, click Communications, and then click Details.

4. Click the Dial-Up Networking check box to clear it.

   NOTE: If Direct Cable Connection is installed, you receive a warning that it will also be removed. Click Yes.

5. Click the Dial-Up Networking check box to select it.

6. Click OK until you return to Windows.

MORE INFORMATION

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.