SMS: WINS Replication Causes Remote Control Delay
Article ID: 155744
Article Last Modified on 10/27/2006
APPLIES TO
- Microsoft Systems Management Server 1.0 Standard Edition
- Microsoft Systems Management Server 1.1 Standard Edition
- Microsoft Systems Management Server 1.2 Standard Edition
This article was previously published under Q155744
SYMPTOMS
When the SMS site server and the remotely controlled computer are using
separate primary WINS servers, the SMS Administrator cannot locate the
client for remote control using TCP/IP (until the WINS database is
replicated to its partner). Once the WINS replication occurs, remote
control functions normally. This problem does not occur if the SMS site
server and client computer reside on the same network segment.
CAUSE
When the remote agent is loaded on a TCP/IP client, the <43> extension of
the client NetBIOS name is registered on the client. It is viewable by
typing "nbtstat -n" (without quotation marks) at the command prompt on the
client. This registration is picked up by the client's WINS server and is
viewable in WINS Manager. On the appropriate interval, the <43> extension
registration is replicated to any of the WINS replication partners.
If you attempt a remote control session prior to the WINS replication, the
server running SMS Administrator cannot resolve the <43> extension of the
client name.
WORKAROUND
To work around this problem, do one of the following:
- Configure the Site Server (or server running the SMS Tools) to use the
same primary WINS server
-or-
- Keep the remote agent loaded on all computers all the time (once the
extension is registered and replicated the first time, no delay occurs)
Keep in mind that the extension can be removed from WINS by rebooting
or unloading the remote agent.
-or-
- Use the LMHOSTS file on the server. For more information, please see the
following article in the Microsoft Knowledge Base:
122057 How to Use Remote Control with TCP/IP
- Upgrade to Systems Management Server version 1.2, and set the default
protocol to TCP/IP. For more information, please see the Systems
Management Server 1.2 Administrator's Guide, Chapter 10, "Configuring
Default Protocol Settings for Clients". Doing this allows remote
sessions to use sockets, avoiding NetBIOS name resolution for the
remote agent. This configuration is supported for Windows 95, Windows NT
3.51, Windows NT 4.0, and Windows for Workgroups (using MSTCPIP-32)
client computers.
Additional query words: prodsms
Keywords: kbinterop kbnetwork kbremoteprog kbtshoot KB155744