Knowledge Base

General Protection Fault in Mshtml16.dll Opening PDF File

Article ID: 155718

Article Last Modified on 11/1/2006

Microsoft Internet Explorer 3.1

This article was previously published under Q155718

SYMPTOMS

If you have Adobe Acrobat Reader installed, you may receive a general protection (GP) fault error message when you open a Portable Document Format (.pdf) file using Internet Explorer 3.03 for Windows 3.1.

RESOLUTION

This issue is resolved by the following updated file:

   Mshtml16.dll build 2931, dated 01/30/98, 1,079,040 bytes

STATUS

Microsoft has confirmed this to be a problem in Internet Explorer version 3.03 for Windows 3.1. An update to address this problem is now available, but is not fully regression tested and should be applied only to computers experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft does not recommend implementing this update at this time. Contact Microsoft Technical Support for additional information about the availability of this update.

MORE INFORMATION

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: gpf 16-bit

Keywords: kbhotfixserver kbqfe kb3rdparty kbprb KB155718