Knowledge Base

Windows NT Detects Only 16 MB RAM on ERGO Notebook

Article ID: 155612

Article Last Modified on 11/1/2006

Microsoft Windows NT Server 4.0 Standard Edition
Microsoft Windows NT Workstation 4.0 Developer Edition

This article was previously published under Q155612

SYMPTOMS

Windows NT 4.0 detects only 16 MB of RAM on the ERGO notebook computer. Windows NT 3.51 correctly detects all 32 MB of RAM.

CAUSE

This is a BIOS problem with the ERGO notebook.

RESOLUTION

Upgrade the computer's BIOS.

MORE INFORMATION

The following Ergo systems are on the Windows NT 3.51 Hardware Compatibility List (HCL):

Ergo PowerBrick 100
Ergo PowerBrick 33
Ergo PowerBrick 66

Currently, none of the Ergo computers are listed on the Windows NT 4.0 Hardware Compatibility List (HCL). The HCL is constantly being updated and is subject to change. For the latest version of the Windows NT 4.0 HCL, see the Microsoft Hardware Quality Labs section of the Microsoft Web at:

http://www.microsoft.com/whdc/whql/default.mspx

Additional query words: prodnt

Keywords: kbsetup KB155612