Knowledge Base

Telcom Fax 3.0 Fax/Print Service Prevents Adding New Printer

Article ID: 155568

Article Last Modified on 2/26/2007

Microsoft Windows 2000 Server
Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Professional Edition
Microsoft Windows NT Server 4.0 Standard Edition
Microsoft Windows NT Workstation 4.0 Developer Edition

This article was previously published under Q155568

SYMPTOMS

When you attempt to add a new printer, you may receive the following error message:

Unable to complete operation.

In addition, all installed printers do not print.

CAUSE

The Windows NT printing subsystem has completely changed for version 4.0. Print products designed for Windows NT 3.5x do not work or cause unpredictable failures.

RESOLUTION

Remove Telcom Fax 3.0 from the computer.

Contact the manufacturer of the product for an updated version for Windows NT 4.0 or Windows 2000.

MORE INFORMATION

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: prodnt winnt

Keywords: kb3rdparty kbprint KB155568