XGEN: First Customer Contact Form for Exchange

SUMMARY

Please use the checklist in this article to collect information about your system before calling Microsoft Enterprise Technical Support. You will be able to work more effectively with a Microsoft support professional if all the information needed to trace and solve your problem is available. Include any troubleshooting steps you have taken in an effort to resolve the problem. Please be as complete and specific as possible when you fill out this form.

            MICROSOFT EXCHANGE SERVER PROBLEM REPORT FORM

Machine Type (brand): ______________________________________________
CPU/Speed: _____
Memory: _______
Hard disk size/free space: _________________________
Network Card Brand:_________________________________

Network Type:    Ethernet   Token Ring    FDDI    ATM   FAST ETHERNET

NT Server version: _________________________________________________

Platform: Intel 486/Pentium/Pentium Pro   DEC Alpha   PowerPC   MIPS

Number of Processors: ______________________________________________

Note: For Compaq servers, please note the Server System Diagnostics
      (SSD) level.

NT Service Packs Installed: ________________________________________

Exchange Server version: ___________________________________________

Exchange Service Packs Installed: __________________________________

Server Protocol(s): ________________________________________________

Client Protocol(s): ________________________________________________

Client:   MS-DOS    Windows    Windows NT    Windows 95    Macintosh

(REQUIRED)
Exchange configuration:
Is the problem server a PDC, BDC or a member server? _____________
Number of servers on this site: _________
Number of sites: __________
Connectors configured on the problem server(s) :____________
NT Topology (i.e. trust relationships; List all that are relavent)



NT components installed on the problem server (Wins, DHCP, RAS, etc...):



Software Installed on problem server (SQL, IIS, SNA, etc...):



Has this ever worked?   YES   NO

Are there any Exchange QFE fixes installed?



Backup, How current?

What has changed, if known?



List All Error Messages Reported (Event Logs, Pop-up's)



Detailed Description of the Problem



List Any Troubleshooting Steps Already Taken



Customer Impact: Low  Medium  High


NOTE: Attach any available logs or performance monitor data.