Knowledge Base

XCLN Win: Err Msg: The Set of Folders Could Not Be Opened

Article ID: 155382

Article Last Modified on 2/27/2007

Microsoft Exchange Client 5.0
Microsoft Exchange Client 5.5
Microsoft Outlook 97 Standard Edition

This article was previously published under Q155382

SUMMARY

When you start the Microsoft Exchange Windows 95 client or Microsoft Outlook, the following error message appears:

The set of folders could not be opened. You must connect to the Exchange Server computer with the current profile before you can synchronize your folders with your offline folder file.

After you connect to the server using the current profile, you still receive this error every time you start the client after restarting the computer.

CAUSE

You are not logging on to Windows on startup.

RESOLUTION

When Starting Windows 95, instead of clicking Cancel at the logon prompt, log on to Windows with an account.

MORE INFORMATION

You must log on to Windows 95 in order to access your offline folders. This might simply be the Windows login or a network client like the Client for Microsoft Networks login. Regardless, if you bypass this login (hitting Escape or selecting Cancel) then you will not have access to the Offline Folder File.

With offline folders you can carry replicas of information that you would normally maintain on the server with you. Just as Microsoft Exchange does not allow anyone to log on to the server without domain validation, no one is allowed to access offline folders without logon validation through Windows 95.

For more information about this issue when using OEM versions of Windows 95, please see the following article in the Microsoft Knowledge Base:

141858 No Windows or Network Logon Dialog Box at Startup

Additional query words: offline

Keywords: kbusage KB155382