Knowledge Base

Illegal Operation or Application Error Exiting Word

Article ID: 155174

Article Last Modified on 8/17/2005

Microsoft Word 6.0 Standard Edition
Microsoft Word 95 Standard Edition
Microsoft Word 95a

This article was previously published under Q155174

SYMPTOMS

When you quit Word 6.0 for Windows NT or Word 7.0 for Windows 95, you may receive an Application Error or Illegal Operation error message.

CAUSE

This behavior occurs if the following conditions are true:

the Normal.dot file contains the SUBJECT field in the header

-and-
the SUBJECT field contains the Title case switch in the Header

-and-
prior to exiting Word, you have copied text to the clipboard.

NOTE: This may not be the only cause of this symptom.

STATUS

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

WORKAROUND

Before exiting from Word, do either of the following:

Open the Normal.dot file and remove the Title Case switch from the SUBJECT field or remove the SUBJECT field from the Header.

-or-
Create a new document and paste the information from the clipboard into the new document.

Additional query words: word95 word7 wordnt ntword gpf gpfs ipf uae ae exits exiting closes closing shut down shuts crash crashes

Keywords: kbfield KB155174