Article ID: 155035
Article Last Modified on 11/1/2006
APPLIES TO
- Microsoft Windows NT Workstation 3.51
- Microsoft Windows NT Workstation 4.0 Developer Edition
- Microsoft Windows NT Server 3.51
- Microsoft Windows NT Server 4.0 Standard Edition
This article was previously published under Q155035
SUMMARY
When you run the Remote Access Services (RAS) Server service on a computer
with a Digiboard installed, Windows NT Server stops responding during
shutdown. A blue screen appears and the following stop error message
appears:
STOP 0x00000036 (0xfcc89940, 0x00000000, 0x00000000, 0x00000000)
DEVICE_REFERENCE_COUNT_NOT_ZERO.
NOTE: The first parameter will fall within the address range of the
Digifep5.sys driver.
CAUSE
The device driver has attempted to delete one of its device objects from
the system, but the reference count for that object was non-zero, meaning
that there are still outstanding references to the device. This indicates
that there is a problem in the calling driver, in this case Digifep5.sys.
RESOLUTION
Disable the RAS Server or install one of the latest Digiboard drivers from
the Digiboard FTP site (Digiboard released new drivers on July 31, 1996):
NOTE: This self-extracting executable file contains drivers for all
platforms except MIPS; those files are stored in the Drivers/MIPS sub-
directory.
MORE INFORMATION
Digiboard is manufactured by Digi International, Inc., a vendor independent
of Microsoft; we make no warranty, implied or otherwise, regarding this
product's performance or reliability.
The third-party contact information included in this article is provided to
help you find the technical support you need. This contact information is
subject to change without notice. Microsoft in no way guarantees the
accuracy of this third-party contact information.
Additional query words: prodnt 0x36
Keywords: kb3rdparty KB155035