Microsoft Knowledge Base

Err Msg: The Product Information File Is Not Available
Last reviewed: August 11, 1997
Article ID: Q154978

The information in this article applies to:

  • The Microsoft Network versions 1.0, 1.05, 1.2, 1.3

SYMPTOMS

When you attempt to view the properties for The Microsoft Network icon, you may receive the following message: 

   The product information file is not available.

CAUSE

This behavior occurs if you have not run the sign-up program for MSN, The Microsoft Network, on the computer.

RESOLUTION

Run the sign-up program by double-clicking the MSN icon, or by typing "signup" (without quotation marks) in the Run box.

Additional query words: 1.00 1.05 1.20 1.30 msn
Keywords : msnother kbenv
Version : 1.00 1.20 1.30
Platform : WINDOWS

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Last reviewed: August 11, 1997
©1997 Microsoft Corporation. All rights reserved. Legal Notices.