Troubleshooting Problems Sending Internet Mail

MORE INFORMATION

When you compose a message in Internet Mail and send it, the message is saved in the OutBox folder until it can be sent. To send messages that are waiting in your OutBox folder, Click Send And Receive on the Mail menu.

Check the Sent Items folder to see if the message was sent by Internet Mail to your mail server properly. Make sure the option to save sent messages is enabled in Internet Mail. To do this, follow these steps:

1. On the Mail menu, click Options.
2. Click the Send tab.
3. Click the "Save a copy of sent messages in the 'Sent Mail' folder" check box to select it.
4. Click OK.

If this option is enabled and messages are copied to the Sent Items folder, but still do not reach the recipient, contact your Internet service provider (ISP).

If messages remain in the OutBox folder, there may be a problem with your mail server settings. Try the following steps to help determine the cause of the problem.

• Configure Internet Mail to use a manually dialed connection. To do this, follow the steps below:
  1. On the Mail menu, click Options.
  2. Click the Connection tab, and then click the I Connect Manually option.
• Manually dial the Dial-Up Networking connection for your ISP to confirm it is working properly. If this does not work, you need to troubleshoot your Dial-Up Networking Connection.
• While you are connected, attempt to send and receive mail as described above. If this works properly, the Dial-Up Networking connection selected in Internet Mail is not working properly. Select another connection or create a new one for your ISP.
• Verify that your Internet connection settings are correct. To do so, follow these steps:
  1. On the Mail menu, click Options.
  2. Click the Connections tab and verify the connection information is correct. If you are connecting using a modem, verify the Dial-Up Networking connection is your ISP.
• Verify your Outgoing Mail (SMTP) settings. To do this, follow these steps:
  1. On the Mail menu, click Options.
  2. Click the Server tab and verify that the Outgoing Mail(SMTP) information matches the information supplied by your ISP.
  3. Click Advanced Settings. The default server port numbers are 25 for outgoing and 110 for incoming mail. Unless specified by your ISP, these number should not be altered.