KB154881 - Troubleshooting Unreadable Messages in Internet Mail

Article ID: 154881

Article Last Modified on 6/24/2004

SUMMARY

The language used to create the message may not be loaded on your computer. Find out from the sender, if possible, the default language being used. Either request that the sender post the message in a mutually common language, or install the language the sender is using.

NOTE: For additional information about language support in Internet Mail and News, please see the following article in the Microsoft Knowledge Base:
154654 How to Enable Multilanguage Support in Internet Mail and News
The fonts used by the sender may not be loaded on your computer. Ask the sender to use a common font, or install the required font on your computer. NOTE: Windows 95 attempts to associate an unknown TrueType font with an installed font that is a close match.
The sender may have sent the message using an encoding format that Internet Mail does not support. Have the sender resend the message in a plain text format with no encryption.

Additional query words: 1.00 corrupt

Keywords: KB154881