Publisher 95: Invalid Page Fault in Icm32.dll

Q154842

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The information in this article applies to:

 - Microsoft Publisher for Windows 95, version 3.0
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SYMPTOMS
========

When you try to start Publisher, you may receive the following error:

   This program has performed an illegal operation and will be
   shut down. If the problem persists, please contact the application
   vendor.

If you click Details, you will see the following message:

   mspub.exe caused and invalid page fault in ICM32.dll at <address>

This problem may occur if you have the printer driver for one of the
Hewlett-Packard (HP) color DeskJets installed.

RESOLUTION
==========

To resolve this problem, use the following steps:

1. Click the Start button, point to Settings, and then click Printers.

2. Click the icon for your color DeskJet printer.

3. Press the DELETE key on your keyboard. If you see the following message,
   click Yes:

      Some files were used only for this printer and are no
      longer needed. Would you like to delete these files now?

4. Search for all the files in your \Windows\System folder that
   begin with the letters HP by searching for "hp*.*" (without the
   quotation marks). Delete these files.

5. Start Publisher to verify that it works correctly now.

6. Reinstall your HP DeskJet driver.

STATUS
======

Microsoft is researching this problem and will post new information
here in the Microsoft Knowledge Base as it becomes available.

Additional query words: 3.0 w_mspub mspub pub95 pub3 500c 550c 540c
560c 600c 660c 820c 850c 855c GPF fail crash