Knowledge Base

Cyrillic Message May Be Displayed Incorrectly in Internet Mail

Article ID: 154342

Article Last Modified on 6/29/2004

Microsoft Internet Mail and News 1.0

This article was previously published under Q154342

SYMPTOMS

If you receive a message in Internet Mail that was composed by using the International Standards Organization (ISO) Koi8-r/Cyrillic or another nonwestern code page, the message may not be viewable.

CAUSE

Internet Mail is using a Western European code page, ISO 8859-1, to display the message.

RESOLUTION

Change to the appropriate character set in Internet Mail. To do so, click Language on the View menu, and then click the appropriate character set.

NOTE: If the appropriate character set is not listed, it has not yet been installed on your computer.

MORE INFORMATION

Some mail clients send Cyrillic or other nonwestern character set messages with header information in a Western European character set. As a result, Internet Mail uses a Western European font to display the message and it appears as garbled text. For additional information about language support in Internet Mail and News, please see the following article in the Microsoft Knowledge Base:

154654 How to Enable Multilanguage Support in Internet Mail and News

Additional query words: 1.00

Keywords: KB154342