Microsoft Knowledge Base

The information in this article applies to:

• The Microsoft Network versions 1.0, 1.05, 1.2, 1.3, 2.0, 2.5

SUMMARY

This article contains the complete text of the "MSN Access Numbers Questions & Answers" fax script.

This fax script is available to customers who call the Microsoft Network Member Support Line at (888) 676-8477.

MORE INFORMATION

1. Q. How can I update my MSN Access Number Phonebook?

   A. You can update your phonebook by following these simple steps:

      1. While you are connected to MSN, using the right button on your
         mouse,click the MSN icon on your desktop.
      2. Click Connection Settings.
      3. Click Access Numbers.

      At this point your new phonebook will download. If you have the
      current version of the phonebook nothing will happen, however, if
      your phonebook needs upgrading you will see a progress bar.

      Before you dial into the service the next time:

      1. Click Settings.
      2. Click Access Numbers.
      3. Choose a new access number local to you.
      4. Click OK.

2. Q. How do I change my MSN access number while connected to MSN?

   A. To change your access number while connected, follow these steps:

      1. Right mouse click the desktop MSN icon.
      2. Click Connection Settings.
      3. Click the Access Numbers button.
      4. Click the Change button for the primary number or for the backup
         number.
      5. In the Countries box, select your country.
      6. In the State/Region box, select your state or region.
      7. In the Access Numbers box, select the appropriate number.
      8. Click OK until you return to the MSN Sign-In screen.

      These changes will take effect the next time you log on to MSN.

3. Q. How do I change my MSN access number while offline?

   A. To change your access number while offline, follow these steps:

      1. On the MSN Sign-In screen, click the Settings button.
      2. Click the Access Numbers button.
      3. Click the Change button for the primary number or for the backup
         number.
      4. In the Countries box, select your country.
      5. In the State/Region box, select your state or region.
      6. In the Access Numbers box, select the appropriate number.
      7. Click OK until you return to the MSN Sign-In screen.