Knowledge Base

Save Attachments Command Not Available in Internet Mail

Article ID: 154069

Article Last Modified on 6/28/2004

APPLIES TO

This article was previously published under Q154069

SYMPTOMS

When you are viewing a message with an attachment in the preview window, the Save Attachments command on the Internet Mail File menu is not available.

CAUSE

Attachments to a mail message can be saved only when the message is opened, not when it is being previewed.

RESOLUTION

To save attachments in a mail message, use one of the following methods:

  • Double-click the mail message and then click Save Attachments on the File menu.
  • Press down and hold the CTRL key while you click the paper clip icon in the top right corner of the preview pane.

Additional query words: 1.00 gray grey greyed unavailable

Keywords: kbusage KB154069


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