Knowledge Base

SMS: Inventory Fails if Removable Media Drive Has No Disk

Article ID: 153817

Article Last Modified on 10/27/2006

Microsoft Systems Management Server 1.0 Standard Edition
Microsoft Systems Management Server 1.1 Standard Edition
Microsoft Systems Management Server 1.2 Standard Edition

This article was previously published under Q153817

SYMPTOMS

If a client has a removable media drive, such as ZIP Disk or Bernoulli, and inventory is run against the client when there is no media in drive, inventory fails with the following error messages:

HARDWARE INVENTORY PHASE
-[22%]-
Not Ready Reading Drive D
Abort, Retry, Fail?

NOTE: If you press A for Abort, you are instructed to select another default drive and INVDOS halts. If you press F for Fail, INVDOS continues.

SOFTWARE INVENTORY PHASE
-[100%}-
Not Ready Reading Drive D
Abort, Retry, Fail?

WORKAROUND

To work around this problem, create an SMSSAFE.TMP to skip the inventory check for the drive. Insert the necessary media into the drive prior to inventory.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. This problem has been corrected in the latest U.S. Service Pack for Microsoft Systems Management Server version 1.2. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: prodsms zip bernoulli iomega

Keywords: kbinventory kbnetwork KB153817