Knowledge Base

Helpdesk Displays Incomplete Message On Remote Control

Article ID: 153605

Article Last Modified on 10/27/2006

APPLIES TO

This article was previously published under Q153605

SYMPTOMS

If USERTSR or USERIPX is not loaded, the Client Help Desk Option application (EDITINI.EXE) in Systems Management Server displays the following incomplete message:
Current setting not available. Remote Control Agent
The following message should have been displayed:
Current setting not available. Remote Control agent not loaded.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.1. This problem has been corrected in Systems Management Server version 1.2.

Additional query words: prodsms wuser remote control diagnostics helpdesk

Keywords: kbremoteprog kbtshoot KB153605


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