Knowledge Base

Quick Viewer Resizes Incorrectly During Remote Control

Article ID: 153531

Article Last Modified on 10/27/2006

Microsoft Systems Management Server 1.0 Standard Edition
Microsoft Systems Management Server 1.1 Standard Edition

This article was previously published under Q153531

SYMPTOMS

During a remote-control session, when you change from a DOS window to DOS full screen, the Quick Windows Viewer resizes correctly. However, when changing from DOS full screen to a DOS window, Quick Viewer (QV) does not resize correctly, giving only a partial view of the client's screen. The QV window does not allow rubber-banding and does not display the Maximize button.

In SMS 1.1, the workaround is to minimize then maximize, which then shows the correct view.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.1. This problem has been corrected in Systems Management Server version 1.2.

Additional query words: prodsms

Keywords: kbnetwork kbremoteprog kbtshoot KB153531