Microsoft Phone Does Not Translate Letters to Numbers
PSS ID Number: 153438
Article Last Modified on 11/8/2001
The information in this article applies to:
This article was previously published under Q153438
SYMPTOMS
Microsoft Phone may incorrectly dial a phone number that contains letters.
CAUSE
Microsoft Phone does not translate letters into corresponding DTMF tones
if the "Use country code and area code" check box in the Dialing Options
dialog box is not selected.
RESOLUTION
In the Dialing Options dialog box, click the "Use country code and area
code" check box to select it. This setting causes Microsoft Phone to
translate letters into the corresponding DTMF tones needed to place a
call. For example, the phone number 425-936-ABCD would be translated to
425-936-2223.
MORE INFORMATION
If the "Use country code and area code" check box is not selected,
Microsoft Phone interprets letters in a phone number literally. For
example, the phone number 425-555-ABCD would be dialed as 425-555-ABCD,
which would result in the call not being completed because there are no
tones assigned to the letters "ABCD."
Additional query words: 95 1.00 tazz
Keywords: KB153438
Technology: _IKkbbogus kbMSHardwareSearch kbPhone