WD: Errors During Macintosh Internet Assistant Setup |
Q153361
The information in this article applies to:
-
Microsoft Internet Assistant for Word, version 2.0
-
Microsoft Word for the Macintosh, version 6.0.1
SYMPTOMS
You receive one of the following errors while you are trying to install
Internet Assistant for Word for the Macintosh:
There has been a problem with the installation of Internet Assistant.
Please look for the error shown below in the Readme file for
information on what may have gone wrong and how to fix it.
OpenResFile failed with error: xxx
(where xxx is -43, -35, -39, or -120)
-or-
PartialPathNameFromDirID Failed
-or-
Failed to get a resource
CAUSE
These errors occur if either of the following is true:
- The Word Settings (6) file is missing or damaged.
-or-
- The path settings for the user templates, user options, or the
Startup folder are invalid or missing. To locate these settings,
click Options on the tools menu, and then click the File Locations
tab.
WORKAROUND
To resolve this problem, follow these steps:
- Ensure that the Word Settings (6) file is located in the "System:
Preferences" folder. If this file does not exist, start and then exit
Word once before you install Internet Assistant.
- Set valid path settings for the user templates, user options, and the
Startup folder. To do this, use the following steps:
- On the Tools menu, click options, and then click the File locations
tab.
- Select User Templates, click Modify, and choose the folder that
contains your templates. Typically this specifies the "Microsoft
Word:Templates" folder. Click Open.
- Select User Options, click Modify, and then choose the "System
Folder:Preferences" folder. Click Open.
- Select Startup, click Modify, and then choose "System
Folder:Preferences:Word Startup Folder (6)." Click Open.
- Run Internet Assistant for Word Setup again.
Additional query words:
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