XCLN: Error: Next Print Band Could Not Be Retrieved
Article ID: 153196
Article Last Modified on 10/28/2006
APPLIES TO
- Microsoft Exchange Client 5.5
- Microsoft Exchange Client 5.0
This article was previously published under Q153196
SYMPTOMS
When you attempt to print from the Microsoft Exchange Windows 3.1 client to
a Hewlett-Packard (HP) Laserjet printer using the Hppcl5a driver, the
following error message may appear:
The items(s) could not be printed. Next print band could not be
retrieved.
CAUSE
Some 16-bit printer drivers send graphics and text in separate bands.
Others simply support text bands. As printing occurs, the driver waits for
the application to tell it what kind of band to use. This is not compatible
with the printing method that the Microsoft Exchange Windows 3.1 client
uses, which is to send the entire page to the printer with no instruction,
allowing the printer driver to determine how and where to print on the
page.
WORKAROUND
Do one of the following:
- Upgrade the printer driver to Hppcl5e.drv. This driver may not
handle banding better, but the client will look for this particular
driver name and not use banding at all. However, this driver may not
work for all affected printers, which include HP Laserjets III and 4
and some HP Deskjets.
-or-
- Add the following setting
UsePrintBanding=0
to the options section of the Exchng.ini file. With this setting the
client does not use the banding feature of the driver.
Additional query words: Print Band Error Laserjet
Keywords: kbusage KB153196