XCLN: Win95 Client Can't Send Fax When Offline Using .OST
Article ID: 152983
Article Last Modified on 10/28/2006
APPLIES TO
- Microsoft Exchange Client 5.5
- Microsoft Exchange Client 5.0
This article was previously published under Q152983
SYMPTOMS
When you send a Microsoft Fax from Microsoft Word while Microsoft Exchange
is offline (.OST file) and off the network, you will get the following
error message:
Information Store could not be opened.
CAUSE
This happens when you use an .OST file only. It works fine when you use a
.PST file.
MORE INFORMATION
Faxes can be sent if the Microsoft Exchange client is already started and
working offline.
STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange version
4.0 Windows 95 client. We are researching this problem and will post new
information here in the Microsoft Knowledge Base as it becomes available.
Keywords: kbother KB152983