Knowledge Base

Err Msg: The New Item Could Not be Inserted

Article ID: 152872

Article Last Modified on 5/13/2003

Microsoft Exchange Server 4.0 Standard Edition
Microsoft Schedule+ 97 Standard Edition

This article was previously published under Q152872

4.00 WINDOWS kbusage kbbug4.00 kbfix4.00.sp2

SYMPTOMS

If you run Microsoft Schedule+ without a local .scd file and the network connection is lost, when Microsoft Schedule+ is launched again, you will not be able to save changes to the calendar file.

The following error will be reported:

The new item could not be inserted. The schedule is being used by someone else. Try again later.

CAUSE

When network connections are lost, your calendar file can retain stream locks. The Microsoft Exchange Server can maintain a stream lock until the network timeout is reached. The network timeout for TCP can be up to two hours.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 4.0. This problem was corrected in Microsoft Exchange Server 4.0 U.S. Service Pack 2. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: 4.00 stream access deny busy SP2

Keywords: KB152872