WD: Error Message: "WordMail Initialization Has Failed"

RESOLUTION

To resolve this problem, use the following troubleshooting methods.

Method 1: Remove the @ Sign from the Computer Name

To remove the @ sign from the computer name, follow these steps:

1. Right-click the Network Neighborhood icon and click Properties.
2. Click the Identification tab.
3. In the Computer Name box, remove the '@' character from the name of the computer.
4. Click OK and restart the computer.

Method 2: Reinstall WordMail

NOTE: Because there are several versions of Windows, the following steps may be different on your computer. If they are, please consult your product documentation to complete these steps.

To reinstall WordMail, follow these steps:

1. Rename or remove the Wordmail folder from the MSOffice\Winword folder for Word 7.0 or the "Program Files\Microsoft Office\Office" folder for Word 97.
2. In Control Panel, click Add/Remove Programs, select Word (or Office) and reinstall Word (or Office if you installed Word using Microsoft Office Setup).

Method 3: Reinstall Microsoft Exchange

Use this method if neither method 1 nor method 2 correct the problem.

NOTE: Because there are several versions of Windows, the following steps may be different on your computer. If they are, please consult your product documentation to complete these steps.

To reinstall Microsoft Exchange, follow these steps:

1. Right-click the Inbox icon on the desktop and click Properties.
   
   Note all the services listed in the Services tab
2. Check properties for each service and write down the path and server information for each.
3. Close the Properties dialog box.
4. In Control Panel, double-click Add/Remove Programs.
5. Select the Windows Setup tab
6. Remove Microsoft Exchange (Windows 95 CD or disks required).
7. Repeat steps 5 and 6 and add Microsoft Exchange
8. When the Inbox Wizard is started, fill in the information you noted in Steps a and b.