Knowledge Base

XCLN: ErrMsg: Need Additional Space to Complete This Operation

Article ID: 152722

Article Last Modified on 10/28/2006

APPLIES TO

This article was previously published under Q152722

SYMPTOMS

When you compose a message with a large attachment and use an Offline folder, you may receive the following error message:
You need additional space to complete this operation.

CAUSE

This is by design.

WORKAROUND

Free up disk space on the drive that contains the Offline folder then click Services on the Tools menu. Select the Advanced tab; select Offline Folder File Settings, and click Compact Now. This process will free up the unused space created by inserting a file as an attachment.

MORE INFORMATION

If you choose to click OK to the error message dialog box described above, and you click OK to the Insert File dialog box, you will get the following error message:
The file <path>:\exchange.ost could not be accessed. There is not enough space on the disk.
This means you have 9.5K of disk space left on your partition that contains the Offline folder file.

If you select the Cancel button while you are in the Insert File dialog box, in order to save the current message, you should free up enough disk space on the same drive as the existing Offline folder file to accommodate the large attachment.

You can cancel the new message by clicking Close on the File menu. When you get the dialog box, "Do you want to save changes to this item?", click No.

The Offline folder file will still contain the maximum amount of the attachment it can hold.

If you click any folder or try to make any changes in configuration to Microsoft Exchange, you will get the following error message:
The folder could not be opened. The file <path>:\exchange.ost could not be accessed. There is not enough space on the disk.

Keywords: kbusage KB152722


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